{"id":10535,"date":"2022-03-10T20:30:57","date_gmt":"2022-03-10T20:30:57","guid":{"rendered":"https:\/\/www.hexorcism.com\/19BP\/sm2763804\/"},"modified":"2022-03-10T20:30:57","modified_gmt":"2022-03-10T20:30:57","slug":"sm2763804","status":"publish","type":"page","link":"https:\/\/www.hexorcism.com\/19BP\/sm2763804\/","title":{"rendered":"FOREWORD [TELEMATICS COMMUNICATION SYSTEM]"},"content":{"rendered":"
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FOREWORD [TELEMATICS COMMUNICATION SYSTEM]<\/h3>\n<\/div>\n

SM2763804<\/p>\n

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id0903q3071800<\/p>\n

\u2022 The telematics communication system may not operate temporarily for reasons other than the vehicle, such as the server, communication environment, Smartphone, or an application.<\/div>\n
\u2022 If the malfunction cause (such as server, communication environment, Smartphone, or application) is other than the vehicle, the malfunction cannot be determined even if malfunction diagnosis is performed on the vehicle.<\/div>\n
\u2022 If there is any vehicle malfunction complaint related to the telematics communication system lodged by a customer, perform malfunction diagnosis according to the troubleshooting procedure for the telematics communication system.<\/div>\n



\n<\/a><\/p>\n

Troubleshooting Procedure for Telematics Communication System<\/p>\n

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Note<\/div>\n<\/dd>\n
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\u2022 Due to environmental effects, the system behavior may differ from the driver\u2019s intentions even though the vehicle has no malfunction. To perform symptom troubleshooting, an understanding of the applicable system from the service highlights\/technical guide is required. For details on the control conditions of the system, refer to the [TELEMATICS COMMUNICATION SYSTEM] operation in the service highlights\/technical guide.<\/div>\n
\u2022 For the troubleshooting procedure for the entire system, refer to the [TROUBLESHOOTING PROCEDURE]. (See TROUBLESHOOTING PROCEDURE [(US)]<\/a>.)<\/div>\n<\/div>\n<\/dd>\n<\/dl>\n

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Step<\/p>\n<\/th>\n

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Inspection<\/p>\n<\/th>\n

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Results<\/p>\n<\/th>\n

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Action<\/p>\n<\/th>\n<\/tr>\n<\/thead>\n

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1<\/div>\n<\/td>\n
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DETERMINE IF PROBLEM IS OTHER THAN VEHICLE<\/div>\n
\u2022 Verify if there is a problem with something other than the customer’s vehicle.<\/div>\n
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\u2015 Similar malfunction on another vehicle with the telematics communication system is occurring<\/div>\n
\u2015 E-care is not displayed<\/div>\n
\u2015 Notification of a system shutdown or the server is down is received<\/div>\n
\u2015 Communication error in Smartphone is occurring<\/div>\n<\/dd>\n<\/dl>\n
\u2022 Is any of the above conditions met?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Explain to the customer that a system failure (problem other than vehicle) is occurring.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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2<\/div>\n<\/td>\n
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VERIFY CONTRACT STATUS OF TELEMATICS COMMUNICATION SYSTEM<\/div>\n
\u2022 Verify the [radio reception status display for the telematics communication unit] on the center display.<\/div>\n
\u2022 Does the [radio reception status display for the telematics communication unit] indicate that the contract is invalid?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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The telematics communication system is not under contract.<\/div>\n
Verify if the customer intends to make a contract and go to the contract procedure.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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3<\/div>\n<\/td>\n
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VERIFY RADIO SIGNAL RECEPTION CONDITION<\/div>\n
\u2022 Move the vehicle to a good radio signal reception area.<\/div>\n
\u2022 Verify the [radio reception status display for the telematics communication unit] on the center display.<\/div>\n
\u2022 Does the [radio reception status display for the telematics communication unit] indicate out of range?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Malfunction in the vehicle parts related to the telematics communication system can be considered.<\/div>\n
Go to Step 7.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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4<\/div>\n<\/td>\n
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VERIFY CUSTOMER\u2019S APPLICATION<\/div>\n
\u2022 Obtain the customer’s consent and log off of \/on to the MyMazda.<\/div>\n
\u2022 Can you log on to the application?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Restart the customer’s Smartphone and log on to the application again.<\/div>\n
If the application can be logged on to<\/div>\n
\u2022 Go to the next step.<\/div>\n
If the application cannot be logged on to<\/div>\n
\u2022 Malfunction related to MyMazda log-on is occurring.<\/div>\n
\u2022 Verify the web content of the official site related to the telematics communication system.<\/div>\n<\/td>\n<\/tr>\n
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5<\/div>\n<\/td>\n
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VERIFY MALFUNCTION RELATED TO VEHICLE COMMUNICATION FUNCTION<\/div>\n
\u2022 Switch the ignition to ACC or ON (engine off or on).<\/div>\n
\u2022 Switch the ignition OFF and wait for 10 min or more.<\/div>\n
\u2022 Verify the vehicle health report of the MyMazda.<\/div>\n
\u2022 Is the vehicle health report the current time?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Malfunction in the vehicle parts related to the telematics communication system can be considered.<\/div>\n
Go to Step 7.<\/div>\n<\/td>\n<\/tr>\n
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6<\/div>\n<\/td>\n
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VERIFY CUSTOMER\u2019S APPLICATION<\/div>\n
\u2022 Obtain the customer’s consent and verify the user information of the MyMazda.<\/div>\n
\u2022 Is the user information a secondary driver?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Consult the primary driver and verify the customer’s programming status.<\/div>\n
If function is restricted:<\/div>\n
\u2022 Explain the programming status to the customer.<\/div>\n
If the function is not restricted:<\/div>\n
\u2022 Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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7<\/div>\n<\/td>\n
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VERIFY MALFUNCTION SYMPTOM<\/div>\n
\u2022 Verify the malfunction symptom chart and verify if there is an applicable malfunction symptom. (See SYMPTOM TROUBLESHOOTING [TELEMATICS COMMUNICATION SYSTEM]<\/a>.)<\/div>\n
\u2022 Is there an applicable malfunction symptom?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Verify the malfunction symptom in the symptom troubleshooting chart and perform the applicable malfunction diagnosis.<\/div>\n
(See SYMPTOM TROUBLESHOOTING [TELEMATICS COMMUNICATION SYSTEM]<\/a> .)<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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8<\/div>\n<\/td>\n
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VERIFY IF MALFUNCTION IS RELATED TO BASIC FUNCTION<\/div>\n
\u2022 Verify that a similar malfunction occurs only by operating the vehicle without using the telematics communication system.<\/div>\n
\u2022 Does a similar malfunction occur?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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A malfunction in the vehicle parts related to the system other than the telematics communication system can be considered.<\/div>\n
Inspect the applicable system or applicable part.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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A malfunction other than the vehicle, such as a server, the communication environment, Smartphone, or an application can be considered.<\/div>\n
Verify the web content of the official site related to the telematics communication system.<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
<\/div>\n
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<\/div>\n

<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

FOREWORD [TELEMATICS COMMUNICATION SYSTEM] SM2763804 id0903q3071800 \u2022 The telematics communication system may not operate temporarily for reasons other than the vehicle, such as the server, communication environment, Smartphone, or an application. \u2022 If the malfunction cause (such as server, communication environment, Smartphone, or application) is other than the vehicle, the malfunction cannot be determined even if malfunction diagnosis is performed on the vehicle. \u2022 If there is any vehicle malfunction complaint related to the telematics […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10535","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/pages\/10535","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/comments?post=10535"}],"version-history":[{"count":0,"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/pages\/10535\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/media?parent=10535"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}