{"id":10534,"date":"2022-03-10T20:30:57","date_gmt":"2022-03-10T20:30:57","guid":{"rendered":"https:\/\/www.hexorcism.com\/19BP\/sm2763803\/"},"modified":"2022-03-10T20:30:57","modified_gmt":"2022-03-10T20:30:57","slug":"sm2763803","status":"publish","type":"page","link":"https:\/\/www.hexorcism.com\/19BP\/sm2763803\/","title":{"rendered":"VEHICLE INFORMATION IS NOT SENT TO SMARTPHONE [TELEMATICS COMMUNICATION SYSTEM]"},"content":{"rendered":"
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VEHICLE INFORMATION IS NOT SENT TO SMARTPHONE [TELEMATICS COMMUNICATION SYSTEM]<\/h3>\n<\/div>\n

SM2763803<\/p>\n

<\/p>\n
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id0903q3071700<\/p>\n

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Note<\/div>\n<\/dd>\n
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\u2022 Before starting the symptom troubleshooting, verify the [Troubleshooting Procedure for Telematics Communication System]. (See FOREWORD [TELEMATICS COMMUNICATION SYSTEM]<\/a>.)<\/div>\n<\/dd>\n<\/dl>\n



\n<\/a><\/p>\n

Outline<\/p>\n

\n\n\n\n\n\n\n\n
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Description<\/div>\n<\/td>\n
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\u2022 When the ignition is switched OFF even though the vehicle reception sensitivity is high, the vehicle health report of the MyMAZDA is not updated.<\/div>\n<\/td>\n<\/tr>\n
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Possible cause<\/div>\n<\/td>\n
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\u2022 Connector or terminal malfunction of the following parts:<\/div>\n
\n
\n
\u2015 Telematics communication unit<\/div>\n
\u2015 TEL antenna No.1<\/div>\n<\/dd>\n<\/dl>\n
\u2022 Short to power supply, short to ground, or open circuit in TEL antenna No.1 signal circuit<\/div>\n
\u2022 TEL antenna No.1 malfunction<\/div>\n
\u2022 Other than the vehicle malfunction (such as server, communication environment, Smartphone, or application)<\/div>\n
\u2022 Telematics communication unit malfunction<\/div>\n<\/td>\n<\/tr>\n
<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n
<\/td>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n



\n<\/a><\/p>\n

Diagnostic Procedure<\/p>\n

\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
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Step<\/p>\n<\/th>\n

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Inspection<\/p>\n<\/th>\n

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Results<\/p>\n<\/th>\n

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Action<\/p>\n<\/th>\n<\/tr>\n<\/thead>\n

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1<\/div>\n<\/td>\n
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VERIFY ALL SYSTEM DTCs<\/div>\n
\u2022 Perform the DTC inspection. (See DTC INSPECTION<\/a>.)<\/div>\n
\u2022 Are any DTCs displayed?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Repair the malfunctioning location according to the applicable DTC troubleshooting.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
\n
Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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2<\/div>\n<\/td>\n
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INSPECT TELEMATICS COMMUNICATION UNIT, AND TEL ANTENNA NO.1 CONNECTORS FOR MALFUNCTION<\/div>\n
\u2022 Inspect the applicable connector and terminal. (See CONNECTOR INSPECTION<\/a>.)<\/div>\n
\u2022 Are the connector and terminal normal?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Repair or replace the malfunctioning location and perform the repair completion verification.<\/div>\n<\/td>\n<\/tr>\n
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3<\/div>\n<\/td>\n
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INSPECT TEL ANTENNA NO.1 SIGNAL CIRCUIT FOR SHORT TO POWER SUPPLY, SHORT TO GROUND, AND OPEN CIRCUIT<\/div>\n
\u2022 Inspect the signal circuit for a short to power supply, short to ground, and an open circuit. (See CIRCUIT INSPECTION<\/a>.)<\/div>\n
\u2022 Are the connector and terminal normal?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
\n
Go to the next step.<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
\n
Repair or replace the malfunctioning location and perform the repair completion verification.<\/div>\n<\/td>\n<\/tr>\n
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Repair completion verification1<\/div>\n<\/td>\n
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VERIFY THAT VEHICLE IS REPAIRED<\/div>\n
\u2022 Install\/connect the part removed\/disconnected during the troubleshooting procedure.<\/div>\n
\u2022 Has the malfunction symptom been eliminated?<\/div>\n<\/td>\n
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Yes<\/div>\n<\/td>\n
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Complete the symptom troubleshooting. (Explain contents of repair to customer)<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
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Verify if a similar malfunction on another vehicle with the telematics communication system is occurring.<\/div>\n
If a similar malfunction can be verified<\/div>\n
\u2022 A malfunction other than the vehicle, such as a server, the communication environment, Smartphone, or an application can be considered.<\/div>\n
\u2022 If the malfunction is not resolved, verify the web content of the official site related to the telematics communication system.<\/div>\n
If a similar malfunction cannot be verified<\/div>\n
\u2022 Replace the TEL antenna No.1, then go to the next step. (See TEL ANTENNA REMOVAL\/INSTALLATION [(US)]<\/a>.)<\/div>\n<\/td>\n<\/tr>\n
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Repair completion verification2<\/div>\n<\/td>\n
\n
VERIFY THAT VEHICLE IS REPAIRED<\/div>\n
\u2022 Install\/connect the part removed\/disconnected during the troubleshooting procedure.<\/div>\n
\u2022 Has the malfunction symptom been eliminated?<\/div>\n<\/td>\n
\n
Yes<\/div>\n<\/td>\n
\n
Complete the symptom troubleshooting. (Explain contents of repair to customer)<\/div>\n<\/td>\n<\/tr>\n
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No<\/div>\n<\/td>\n
\n
Perform the diagnosis from Step 1.<\/div>\n
\u2022 If the malfunction is not resolved, verify the web content of the official site related to the telematics communication system.<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n
<\/div>\n
<\/div>\n
<\/div>\n

<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

VEHICLE INFORMATION IS NOT SENT TO SMARTPHONE [TELEMATICS COMMUNICATION SYSTEM] SM2763803 id0903q3071700 Note \u2022 Before starting the symptom troubleshooting, verify the [Troubleshooting Procedure for Telematics Communication System]. (See FOREWORD [TELEMATICS COMMUNICATION SYSTEM].) Outline Description \u2022 When the ignition is switched OFF even though the vehicle reception sensitivity is high, the vehicle health report of the MyMAZDA is not updated. Possible cause \u2022 Connector or terminal malfunction of the following parts: \u2015 Telematics communication unit \u2015 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-10534","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/pages\/10534","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/comments?post=10534"}],"version-history":[{"count":0,"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/pages\/10534\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.hexorcism.com\/19BP\/wp-json\/wp\/v2\/media?parent=10534"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}