NO Bluetooth®/Wi-Fi™CONNECTED DEVICE AUDIO AND VIDEO OUTPUT
NO Bluetooth®/Wi-Fi™CONNECTED DEVICE AUDIO AND VIDEO OUTPUT
SM2337307
id160300001100
Outline
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Possible cause
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• Mobile device such as Smartphone, or Bluetooth ® enabled device malfunction
• Bluetooth ® pairing is not completed
• Connectivity master unit (CMU) malfunction
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Diagnostic Procedure
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Step |
Inspection |
Results |
Action |
|---|---|---|---|
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1
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VERIFY ALL SYSTEM DTCs
• Perform the DTC inspection. (Refer to the [DTC INSPECTION] in the workshop manual)
• Are any DTCs displayed?
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Yes
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Repair the malfunctioning location according to the applicable DTC troubleshooting.
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No
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Go to the next step.
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2
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VERIFY MALFUNCTION SYMPTOM
• After obtaining the customer’s consent, use another mobile device such as a Smartphone or Bluetooth ® enabled device and select Bluetooth ® audio or Internet radio.
• Is Bluetooth ® audio or Internet radio audio output?
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Yes
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Explain to the customer that there is a malfunction in the mobile device such as a Smartphone or a Bluetooth ® enabled device.
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No
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Go to the next step.
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3
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VERIFY Bluetooth ® PAIRING PERFORMANCE CONDITION
• Verify if the Bluetooth ® pairing is completed.
• Is the pairing completed?
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Yes
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Go to the next step.
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No
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System is normal (explain to the customer that the pairing is not completed).
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Repair completion verification
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VERIFY THAT VEHICLE IS REPAIRED
• Install/connect the part removed/disconnected during the troubleshooting procedure.
• Has the malfunction symptom been eliminated?
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Yes
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Complete the symptom troubleshooting. (Explain contents of repair to customer)
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No
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Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error.
(Refer to the [CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW] in the workshop manual)
If the CAN communication is normal, perform the diagnosis from Step 1.
• If the malfunction is not resolved, replace the connectivity master unit (CMU). (Refer to the [CONNECTIVITY MASTER UNIT (CMU) REMOVAL/INSTALLATION] in the workshop manual)
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