2019 BP Shop Manual

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NO SOUND OUTPUT IN ALL MODES

NO SOUND OUTPUT IN ALL MODES

SM2337303

id160300000400

Without Bose^®

Outline

Possible cause	• Connector or terminal malfunction of the following parts: ― Front door speaker ― Tweeter ― Cowl side woofer ― Rear door speaker ― Audio amplifier • Short to ground or open circuit in speaker signal circuit ― Front door speaker signal circuit ― Tweeter signal circuit ― Cowl side woofer signal circuit ― Rear door speaker signal circuit • Front door speaker malfunction • Tweeter malfunction • Cowl side woofer malfunction • Rear door speaker malfunction • Audio amplifier malfunction

Diagnostic Procedure

Step	Inspection	Results	Action
1	VERIFY ALL SYSTEM DTCs • Perform the DTC inspection. (Refer to the [DTC INSPECTION] in the workshop manual) • Are any DTCs displayed?	Yes	Repair the malfunctioning location according to the applicable DTC troubleshooting.
1		No	Go to the next step.
2	INSPECT SPEAKER AND AUDIO AMPLIFIER CONNECTORS FOR MALFUNCTION • Inspect the applicable connector and terminal. (Refer to the [CONNECTOR INSPECTION] in the workshop manual) • Are the connector and terminal normal?	Yes	Go to the next step.
2		No	Repair or replace the malfunctioning location and perform the repair completion verification.
3	INSPECT SPEAKER SIGNAL CIRCUIT FOR SHORT TO GROUND AND OPEN CIRCUIT • Inspect the signal circuit for a short to ground and open circuit. (Refer to the [CIRCUIT INSPECTION] in the workshop manual) • Is the circuit normal?	Yes	Go to the next step.
3		No	Repair or replace the malfunctioning location and perform the repair completion verification.
4	INSPECT SPEAKER FOR MALFUNCTION • Inspect the applicable part. (Refer to the [SPEAKER INSPECTION] in the workshop manual) • Is the part normal?	Yes	Go to the next step.
4		No	Repair or replace the malfunctioning location and perform the repair completion verification. (Refer to the [FRONT DOOR SPEAKER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [TWEETER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [COWL SIDE WOOFER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [REAR DOOR SPEAKER REMOVAL/INSTALLATION] in the workshop manual)
Repair completion verification	VERIFY THAT VEHICLE IS REPAIRED • Install/connect the part removed/disconnected during the troubleshooting procedure. • Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
Repair completion verification		No	Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error. (Refer to the [CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW] in the workshop manual) If the CAN communication is normal, perform the diagnosis from Step 1. • If the malfunction is not resolved, replace the audio amplifier. (Refer to the [AUDIO AMPLIFIER REMOVAL/INSTALLATION] in the workshop manual)

With Bose^®

Outline

Possible cause	• Connector or terminal malfunction of the following parts: ― Front center speaker ― Front door speaker ― Tweeter ― Cowl side woofer ― Rear door speaker ― Rear side speaker ― Rear center speaker (4SD) ― Bass-box (5HB/WGN) ― Audio amplifier • Short to ground or open circuit in speaker signal circuit ― Front center speaker signal circuit ― Front door speaker signal circuit ― Tweeter signal circuit ― Cowl side woofer signal circuit ― Rear door speaker signal circuit ― Rear side speaker signal circuit ― Rear center speaker signal circuit (4SD) ― Bass-box signal circuit (5HB/WGN) • Front center speaker malfunction • Front door speaker malfunction • Tweeter malfunction • Cowl side woofer malfunction • Rear door speaker malfunction • Rear side speaker malfunction • Rear center speaker malfunction (4SD) • Bass-box malfunction (5HB/WGN) • Audio amplifier malfunction

Diagnostic Procedure

Step	Inspection	Results	Action
1	VERIFY ALL SYSTEM DTCs • Perform the DTC inspection. (Refer to the [DTC INSPECTION] in the workshop manual) • Are any DTCs displayed?	Yes	Repair the malfunctioning location according to the applicable DTC troubleshooting.
1		No	Go to the next step.
2	INSPECT SPEAKER AND AUDIO AMPLIFIER CONNECTORS FOR MALFUNCTION • Inspect the applicable connector and terminal. (Refer to the [CONNECTOR INSPECTION] in the workshop manual) • Are the connector and terminal normal?	Yes	Go to the next step.
2		No	Repair or replace the malfunctioning location and perform the repair completion verification.
3	INSPECT SPEAKER SIGNAL CIRCUIT FOR SHORT TO GROUND AND OPEN CIRCUIT • Inspect the signal circuit for a short to ground and open circuit. (Refer to the [CIRCUIT INSPECTION] in the workshop manual) • Is the circuit normal?	Yes	Go to the next step.
3		No	Repair or replace the malfunctioning location and perform the repair completion verification.
4	INSPECT SPEAKER FOR MALFUNCTION • Inspect the applicable part. (Refer to the [SPEAKER INSPECTION] in the workshop manual) • Is the part normal?	Yes	Go to the next step.
4		No	Repair or replace the malfunctioning location and perform the repair completion verification. (Refer to the [FRONT CENTER SPEAKER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [FRONT DOOR SPEAKER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [TWEETER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [COWL SIDE WOOFER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [REAR DOOR SPEAKER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [REAR SPEAKER REMOVAL/INSTALLATION] in the workshop manual) (Refer to the [BASS-BOX REMOVAL/INSTALLATION] in the workshop manual)
Repair completion verification	VERIFY THAT VEHICLE IS REPAIRED • Install/connect the part removed/disconnected during the troubleshooting procedure. • Has the malfunction symptom been eliminated?	Yes	Complete the symptom troubleshooting. (Explain contents of repair to customer)
Repair completion verification		No	Refer to the controller area network (CAN) malfunction diagnosis flow to inspect for a CAN communication error. (Refer to the [CONTROLLER AREA NETWORK (CAN) MALFUNCTION DIAGNOSIS FLOW] in the workshop manual) If the CAN communication is normal, perform the diagnosis from Step 1. • If the malfunction is not resolved, replace the audio amplifier. (Refer to the [AUDIO AMPLIFIER REMOVAL/INSTALLATION] in the workshop manual)